Privacy Policy

This Privacy Policy relates to personal information collected and the circumstances under which it may be used or disclosed by Germinate Learning Pte Ltd.

All references in this Policy to “Germinate”, “we”, “our” and “us” refer to Germinate Learning Pte Ltd {202202723H} . All references in this Policy to “Client”, “User”, “you” and “your” refer to the individual(s) who accepted or proposes to accept products or services by Germinate Learning Pte Ltd, including the use of the website (“Site”).

Germinate is committed to respect your privacy and we aim to maintain a high level of trust with all clients and prospective clients by adhering to the principles of applicable data protection and privacy laws in Singapore.  Germinate treats your online privacy with utmost care and respect. Our Privacy Policy statement here elaborates on how we collect your personal information and the purposes for such collection, the ways we use your information and how we protect it. 


SECTION 1: Types of Information Collected and Used

Germinate may collect personal and non-personal identification information from Clients in a variety of ways, including, but not limited to, when a Client visits our Site, registers on the Site, fills out a form, and in connection with other activities, services, features or resources we make available both on our Site and places of business.

We may collect personal identification information from Clients only if they voluntarily submit such information to us. Clients can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.


Examples of personal information we collect include:

a.    Personal data about you and your family members, which may include names, identification particulars, contact details, preferences, family background, educational information, demographic data, payment details and transaction history.

Such information is used solely for transactional purposes and administrative use, including understanding our student profile and in collating class timings/scheduling or enabling us to perform our obligations to you, and providing you with information and services that you request from us or information and services offered by us which we think you may be interested in and all other purposes to which you may agree with us from time to time. 

b.    Information and data generated in the course of any continual relationship with Germinate, for example, instructions given by you to arrange class registrations, transfers, make-up classes, withdrawals, and other information and records you choose to provide by various modes of communication including mail, telephone, SMS, fax, email, Internet and market research;

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal information may include information from cookies, other technologies deployed for the analysis or website usage or other information technology applications used by our Site, your computer’s internet protocol (IP) address when you visit our website that helps provide us details for the necessary support and/or resolution of any technical or website experience issues our users may encounter.

Web Browser Cookies

Our Site may use “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.



In using our website, you hereby consent to our privacy policy and agree to its terms. 

When we request for your personal information in connection with an expression of interest for a new course, online survey, educational downloads or any other purpose, we will seek your your expressed consent and provide you with an opportunity to withdraw your consent.

The option to withdraw your consent is available at any time by clicking on an “unsubscribe” link available at the bottom of every email.

Otherwise, you may also withdraw your consent at any time, by contacting us at or

However, if you choose to withdraw your consent, we may be unable to continue our relationship with you and perform our contractual obligations to you. Any withdrawal of consent may amount to a termination of any such relationship and we reserve all rights and remedies arising from such termination.


SECTION 3 – How is Collected Information Used and Disclosed

Germinate Training & Consultancy may collect and use clients’ personal information for the following purposes:

a.    To provide, operate and administer Germinate products and services, or to process applications for Germinate products and services, business or financial transactions, and to maintain service quality levels and train staff;

b.    To facilitate operational processes including but not limited to student profile assessments, class and student management, payment administration and statistical analysis;

c.    To maintain accurate client information and enable customised experiences that meet your preferences and needs;

d.    To maintain Germinate’s relationship with you, which may include providing information on Germinate’s products and services, where specifically consented to or where permissible under applicable laws and regulations;

e.    For marketing and communication;

f.    To facilitate product development and service refinements via customer feedback, data analysis and market research;

g.    To perform internal management, to operate management information systems, to carry out and enable internal and external audits;

h.    To enforce or defend the rights of Germinate, its employees, officers and directors;

i.    For safety, legal and regulatory compliance; and

j.    Purposes relating directly thereto.

We may disclose your personal information in the following situations: 

  1. If we are required by law to do so; or
  2. If we are enforcing our rights under any contracts or agreements; or
  3. If we engage third party providers to perform specific services but only to the extent necessary to allow them to perform their contracts with us; or
  4. If we are protecting our rights and property or safety or those of our clients or others.

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices.

Our privacy policy does not apply to, and we cannot control the activities of, other advertisers or web sites.


We DO NOT sell, rent or disclose your personal information to any third parties, including but not limited to advertisers, strategic partners or vendors. 

Please be assured that we treat your privacy with utmost respect and will NOT voluntarily or knowingly, subject the data to exploitation by other parties.


Our Customer Relationship Management (CRM) system is hosted and managed by MailChimp.

Your data is stored through MailChimp’s data storage, databases and the general MailChimp application. MailChimp stores your data on a secure server behind a firewall.

Their terms of service and privacy policy can be viewed here:

SECTION 5 – Third Party Website

Our website may contain links to other websites of interest. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

SECTION 6: How We Protect Your Information

We are committed to ensuring that your information is secure. Regardless of the location where personal information is transferred or stored, Germinate will make reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks to your personal information.

Retention of Information

We retain personal information in accordance with legal, regulatory, business and operational obligations.



Germinate reserves the right to amend and vary the terms of this Privacy Policy at any time and will provide the updated Policy on our website. We encourage User to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your Acceptance of these Terms

You acknowledge that the use or continued use of Germinate’s services shall be deemed as your agreement and consent to be bound by our Privacy Policy. You may submit a request to withdraw your consent at any time by contacting us in writing.



If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at 


Effective January 2019